Returns & Exchanges
Caldover accepts free returns for 30 days after the delivery date.
What can be returned
- Items that are unused and in their original packaging, with accessories included.
- A return of the entire order, or of individual items from that order.
Fresh food
Perishable food is not mailed back. If it arrives damaged or is not safe to eat, email us within 30 days of delivery and we will refund it or send a replacement. There is nothing to ship back.
How a refund works
- Return shipping is free.
- The merchandise price is refunded to the original payment method.
- If you return the entire order, we also refund the shipping charge you paid.
- We issue the refund within 10 business days after we receive the return, or after we approve a fresh-food claim. Your bank may take additional days to show it.
How to start
Email returns@caldover.com with your order number and the items you want to send back. We will reply with the return steps. We do not accept in-store returns.
Business
Business name and mailing address:
Caldover2732 Rosebud Ln
Richland Hills, TX 76118
United States
This is the business mailing address. We do not offer in-store shopping, pickup, or returns at this address.